SPORTSYNC

Support

SportSync Team · for crew and team managers

SportSync Team is the crew app for race teams. If something is not working, or you cannot get in, write to us and a person will read it.

Get in touch

team@sportsync.world

We answer within one working day. During a race weekend, sooner.

Common things

I cannot sign in

The app signs you in with a link sent to your email address, so there is no password to remember. If the link has not arrived, check your junk folder, then ask whoever books your team's travel to send the invitation again. They can do it from the team list in the portal.

My weekend is empty

You see a weekend once your team has added you to the travelling crew for that round. If it is empty, your team has not arranged it yet, or you are not down as travelling. Ask whoever books your travel.

I am a team manager, not crew

The app is the crew's view. Arranging travel, adding people and approving receipts happen in the portal, at portal.sportsync.world. If you also travel to the rounds, ask to be added to the team list and your own weekend appears in the app as well.

I want to delete my account

You can do it yourself, from inside the app, under You. Everything that is yours goes with it. What happens when you delete your account.

Something is wrong with my passport or visa details

Your team keeps those up to date. Tell whoever books your travel and they can change it. You can see what is on file under Your travel documents.

Privacy

What we collect and why is in the privacy policy. Your passport number is only ever visible to the team you travel with.